Dos Ceibas Tulum Feel Good Hotel

Flexible 72-Hour Policy


Cancellations made within 72 hours prior to the arrival date will be subject to a 100% penalty of the total reservation amount.


Non-Refundable Policy

In case of cancellation, no refund will be issued.


Payment Methods


1. Pay Now

100% of the total amount will be charged at the time of booking.

2. Pay at the Hotel

50% will be charged at the time of booking and the remaining amount will be paid upon check-in.


Payment Information


  • In case of no-show or cancellation, according to policy, the credit card provided at the time of booking will be automatically charged or refunded, depending on the case.
  • Upon check-in, guests are required to present a photo ID and the credit card used for full payment or as a booking guarantee.
  • By making your reservation, you agree that the transaction fees and associated service costs are non-refundable. This means that in the event of cancellation of your reservation, these costs will not be refunded, as they correspond to services processed at the time of confirmation.

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